Package
A

• Inventory of your applications and associated hardware and recommendation from support team    
  
• Upgrade checklist
• (Monday-Friday, 5 p.m. to 9 p.m. EST. Does not include extended
   hours.)
  
• Temporary run times and licenses required to upgrade and QA applications
• Consulting on switching from an analog phone system to a VoIP (voice over internet protocol) system

‍

Package B

• Inventory of your applications and associated hardware and recommendation from support team
• Upgrade checklist
• 4* hours of evening support
  (Monday-Friday, 5 p.m. to 9 p.m. EST. Does not include extended hours.)
• Temporary run times and licenses required to upgrade and QA applications
• Consulting on switching from an analog phone system to a VoIP system
• Technical assistance setting up a development environment
• 3* additional hours of evening support
  (Monday-Friday, 5 p.m. to 9 p.m. EST. Does not include extended hours.)
• Consultation on best practices for IVR application
• 4 days of monitoring post go live
• Load testing on migrated applications

‍

Package C

• ‍Inventory of your applications and associated hardware and recommendation from support team
• Upgrade checklist
• 4* hours of evening support
  (Monday-Friday, 5 p.m. to 9 p.m. EST. Does not include extended hours.)
• Temporary run times and licenses required to upgrade and QA applications
• Consulting on switching from an analog phone system to a VoIP system
• Technical assistance setting up a development environment
• 3* additional hours of evening support
  (Monday-Friday, 5 p.m. to 9 p.m. EST. Does not include extended hours.)
• Consultation on best practices for IVR application
• 4 days of monitoring post go live
• Load testing on migrated applications
• 5* additional hours of evening or weekend support
  (Evenings Monday-Friday, 5 p.m. to 9 p.m. Weekends Saturday-Sunday 9 a.m. to 5 p.m. EST. Does not include extended hours.)
• Database set up for testing your applications

‍

Optional for all packages:

• Code review or code rewrite of one IVR (interactive voice response) application

 for
more information and pricing.

‍

‍

* Based on support availability.
Evenings: Monday-Friday, 5 p.m. to 9 p.m. Weekends: Saturday-Sunday 9 a.m. to 5
p.m. EST. Extended hours (Monday-Friday after 9 p.m.) can be purchased on an as
needed basis.