Package A

• Inventory of your applications and associated hardware and recommendation from support team      
• Upgrade checklist
• 4* hours of evening support
  (Monday-Friday, 5 p.m. to 9 p.m. EST. Does not include extended  hours.)
• Temporary run times and licenses required to upgrade and QA applications
• Consulting on switching from an analog phone system to a VoIP (voice over internet protocol) system

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Package B

• Inventory of your applications and associated hardware and recommendation from support team
• Upgrade checklist
• 4* hours of evening support
  (Monday-Friday, 5 p.m. to 9 p.m. EST. Does not include extended hours.)
• Temporary run times and licenses required to upgrade and QA applications
• Consulting on switching from an analog phone system to a VoIP system
• Technical assistance setting up a development environment
• 3* additional hours of evening support
  (Monday-Friday, 5 p.m. to 9 p.m. EST. Does not include extended hours.)
• Consultation on best practices for IVR application
• 4 days of monitoring post go live
• Load testing on migrated applications

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Package C

• ‍Inventory of your applications and associated hardware and recommendation from support team
• Upgrade checklist
• 4* hours of evening support
  (Monday-Friday, 5 p.m. to 9 p.m. EST. Does not include extended hours.)
• Temporary run times and licenses required to upgrade and QA applications
• Consulting on switching from an analog phone system to a VoIP system
• Technical assistance setting up a development environment
• 3* additional hours of evening support
  (Monday-Friday, 5 p.m. to 9 p.m. EST. Does not include extended hours.)
• Consultation on best practices for IVR application
• 4 days of monitoring post go live
• Load testing on migrated applications
• 5* additional hours of evening or weekend support
  (Evenings Monday-Friday, 5 p.m. to 9 p.m. Weekends Saturday-Sunday 9 a.m. to 5 p.m. EST. Does not include extended hours.)
• Database set up for testing your applications

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Optional for all packages:

• Code review or code rewrite of one IVR (interactive voice response) application

Contact the Pronexus sales team for more information and pricing.

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* Based on support availability. Evenings: Monday-Friday, 5 p.m. to 9 p.m. Weekends: Saturday-Sunday 9 a.m. to 5 p.m. EST. Extended hours (Monday-Friday after 9 p.m.) can be purchased on an as needed basis.

• Reduce your internal cost and time to upgrade to the current VBVoice release
• Improve functionality of your existing interactive voice response (IVR) applications using the many new features available in recent VBVoice releases
• Eliminate known issues in legacy versions of VBVoice
• Reduce the time and worry out of upgrading
• Reduce downtime associated with upgrading
• Maintain annual support by remaining current with VBVoice versions that offer ongoing annual maintenance and support (versions prior to VBVoice 8 are no longer supported as of October 2015)
• Ensure your IVR application is stable
• Save money in licenses to upgrade (e.g., 10 channel system for licenses would cost over $2K)

Special Notes:

Customers upgrading to media resource control protocol (MRCP) for automated speech recognition (ASR) / text to speech (TTS) need to purchase new MRCP runtimes, which are not included in the packaged pricing. 

Costs to upgrade Nuance / Lumenvox M&S are not included in this price.