Upgrade Support Packages Include:

Package A

Inventory of your applications and associated hardware and recommendation from support team
Upgrade checklist
4* hours of evening support
(Monday-Friday, 5 p.m. to 9 p.m. EST. Does not include extended hours.)
Temporary run times and licenses required to upgrade and QA applications
Consulting on switching from an analog phone system to a VoIP (voice over internet protocol) system

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Package B

Inventory of your applications and associated hardware and recommendation from support team
Upgrade checklist
4* hours of evening support
(Monday-Friday, 5 p.m. to 9 p.m. EST. Does not include extended hours.)
Temporary run times and licenses required to upgrade and QA applications
Consulting on switching from an analog phone system to a VoIP system
Technical assistance setting up a development environment
3* additional hours of evening support
(Monday-Friday, 5 p.m. to 9 p.m. EST. Does not include extended hours.)
Consultation on best practices for IVR application
4 days of monitoring post go live
Load testing on migrated applications

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Package C

‍Inventory of your applications and associated hardware and recommendation from support team
Upgrade checklist
4* hours of evening support
(Monday-Friday, 5 p.m. to 9 p.m. EST. Does not include extended hours.)
Temporary run times and licenses required to upgrade and QA applications
Consulting on switching from an analog phone system to a VoIP system
Technical assistance setting up a development environment
3* additional hours of evening support
(Monday-Friday, 5 p.m. to 9 p.m. EST. Does not include extended hours.)
Consultation on best practices for IVR application
4 days of monitoring post go live
Load testing on migrated applications
5* additional hours of evening or weekend support
(Evenings Monday-Friday, 5 p.m. to 9 p.m. Weekends Saturday-Sunday 9 a.m. to 5 p.m. EST. Does not include extended hours.)
Database set up for testing your applications

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Optional for all packages:

Code review or code rewrite of one IVR (interactive voice response) application

Contact the Pronexus sales team for more information and pricing.

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* Based on support availability. Evenings: Monday-Friday, 5 p.m. to 9 p.m. Weekends: Saturday-Sunday 9 a.m. to 5 p.m. EST. Extended hours (Monday-Friday after 9 p.m.) can be purchased on an as needed basis.

Benefits of Pronexus Upgrade Service Packages:

Reduce your internal cost and time to upgrade to the current VBVoice release
Improve functionality of your existing interactive voice response (IVR) applications using the many new features available in recent VBVoice releases
Eliminate known issues in legacy versions of VBVoice
Reduce the time and worry out of upgrading
Reduce downtime associated with upgrading
Maintain annual support by remaining current with VBVoice versions that offer ongoing annual maintenance and support
Ensure your IVR application is stable
Save money in licenses to upgrade

Special Notes:

Customers upgrading to media resource control protocol (MRCP) for automated speech recognition (ASR) / text to speech (TTS) need to purchase new MRCP runtimes, which are not included in the packaged pricing.

Costs to upgrade Nuance / Lumenvox M&S are not included in this price.

Pronexus Support

Pronexus’ technical support experts are some of the most knowledgeable and responsive support specialists in the industry. For 20+ years our technical IVR support specialists have assisted hundreds of customers with their IVR applications. Our IVR support specialists know our applications inside and out, enabling you to accelerate IVR development, optimize IVR developer productivity and stay current with IVR technology.

Please contact your account manager or the Pronexus sales team for further details and information on pricing.

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