Scribe Provides Innovative Transcription Services Using VBVoice
Combining VBVoice and LumenVox to Deliver World Class Automated Healthcare Solutions
Ebix Health IVR Uses Pronexus’ IP Call Control to Offer Customers a Smarter, Future-Proof IVR
Mutare Launches Brand New Product in 60 Days Using the VBVoice Toolkit
VBVoice™ Reduces Excessive Call Traffic to Call Center
A call center that provides telesales and customer service for an electronic appliance manufacturer decided to implement an IVR solution to offload call traffic. Too many routine calls were affecting the volume of call traffic and it was difficult to measure the traffic and the quality of the customer service being given. After considering alternative IVR solutions, VBVoice was chosen to be used as the platform for the new IVR system.
Call Center IVR Upgrade Case Study
In 2012, the call centers customers with growing applications and end user capacity began to report instability in their IVR application after many years of a stable IVR environment. Since customers rely on their IVR for accomplishing critical business services every day, it is essential that the IVR is up and running 24 hours a day, seven days a week. Pronexus to the rescue!