VBVoice 11

Find out all you need to know about the latest VBVoice™ 11.

Utilities OnCall™ is an all-in-one self-service and customer service software solution for public utilities companies.

Automates routine tasks and increases available CSR time for handling complex customer interactions.

Accepts bill payments over the phone from customer 24/7.

Improves customer satisfaction.

Integrates out-of-the-box with your existing billing system.

Saves you money while improving customer service.

Reduces accounts receivable by making interactive outbound overdue calls offering bill payment and account reconciliation in real time.

Utilities OnCall is an enterprise solution that scales to any size with a proven architecture and comprehensive feature set that delivers immediate and future benefits as the utility grows.

Features

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More About Utilities oncall

Utilities OnCall Offers a PCI Compliant Solution

Let us take on the monitoring and hosting of your solution at our secure facility. Utilities OnCall now offers PCI compliance through our hosted solution. Ensure that every credit card transaction is safe and secure with our fully PCI compliant solution.

Hosted or Premise-based Solutions Available

All required components of the full solution will be provided by Vocantas, including all hardware and software. The solution can be hosted and PCI compliant, OR it can be premise-based, and procured either as a capital purchase or as a monthly service (Software as a Service, Saas), allowing any budget to include Utilities OnCall.

Cogsdale Integration

Utilities OnCall integrates out-of-the-box with Cogsdale CIS.

Scaller™ is a proven, easy-to-use interactive voice response student engagement solution designed in collaboration with education partners. Scaller reaches out to students by phone to identify their needs and help them achieve academic success.

Scaller targets students at all points of the academic life cycle: Application, Conversion, Yielding, Onboarding, Retention, and Graduation or Dropout.

Application

Calls to Prospects, Invite to apply.

Conversion

Calls to Applicants, Deadline reminders.

Yielding

Call to New Intake, Prevent Summer Melt.

Onboarding

Calls to New Students, Prepare for arrival on campus.

Retention

Calls to Students 3-4 weeks into new term, Survey identifying areas of need.

Graduation or Dropout

Follow up calls to Students, "Why didn't you return?"

Did you know that in a recent survey 42% of millennials said they would rather clean a toilet than speak to an agent on the phone? 

What  that means for higher education is that you can benefit from an end-to-end  interactive automated voice solution (IVR) that allows students to complete routine registration steps, make payments, and even get information about  programs or services, without ever having to speak to an agent. A well-designed, user-friendly IVR speaks to the millennial’s need to self-serve.

Testimonials

"Within the first few days of IVR calls, a student was identified that was already looking to exit the program after just 3 weeks of classes. Had we not used the IVR that student would have been gone from the school before we even knew there was a problem."
Avila University
"OCAD U considers Scaller a key component of its overall retention strategy. Just by making the call to students, we see a significant impact in increased retention year over year. Scaller is easy to use, cost effective, and makes a real difference in student retention."
Kelly Dickinson - OCAD University
"...Scaller has helped us to connect with those students that are experiencing some anxiety in their first year... We are now able to point those students to our existing services to keep them on the path to graduation and professional success."
Don Fairweather - Dean of the Cornwall campus of St. Lawrence College
"The high percentage of participation in the campaign reveals that our students are open to this kind of communication. Our students are eager to be involved in and informed about the programs on campus that are designed to help them achieve academic success."
Mike Silvaggi - St. Clair College
"We had excellent participation in this fall’s Scaller campaign. We were pleased to be able to connect a great deal of students to our Student Services office here on campus. The Scaller solution allowed us to reach out to students struggling in specific areas of need and help students address that need."
Denyce Diakun Director of Student Success at Loyalist College

Features

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More About Scaller

A Cost-effective Solution for Student Retention

With Scaller, student retention IVR, faculty and administrators can reach out to students very quickly and determine each student’s needs during critical times. Personalized messages or instructions can be sent and real-time acknowledgement and feedback is collected.
Scaller provides academic staff with at-a-glance reporting on students' level risk and commitment. Students experiencing difficulty in any area are flagged. This empowers facilitators to focus time and attention on those at-risk students and connect them with existing resources and support services.

VBVoice™ 11, an interactive voice response (IVR) platform that enables organizations to develop feature-rich inbound and outbound IVR solutions that improve customer service and streamline internal processes. This fresh user experience is designed to facilitate a robust IVR development experience using a proven drag and drop IVR platform. With VBVoice 11’s built-in optimization features, it is easier than ever for users to deploy their IVR applications into premise or cloud environments.

VBVoice 11 updates include features such as:

New licensing model is automated.
Auto Updater checks periodically for new software versions, saving you time and effort.
Newest version of Announce allows you to select the input and output audio device of your choice.
SIP support for outbound proxies improves service quality.
Modularity has been redesigned for higher densities and improved stability.
New Runtime Manager functionality has been added to increase security and stability.

What’s New?

The Highest Standard of IVR Software

Pronexus just released VBVoice™ 11, an interactive voice response (IVR) platform that enables organizations to develop feature-rich inbound and outbound IVR solutions that improve customer service and streamline internal processes. This intelligent platform is an intuitive development experience – allowing developers to build applications faster than ever

Preparing Your Organization for the Unexpected

VBVoice 11 can help you prepare for unexpected situations, like COVID-19. With this innovative IVR platform you will need little to no live agents and save significant operational costs, giving you more flexibility than ever, while also keeping your employees safe. VBVoice 11 is also capable of showing your organization's name and credentials; adding trust to each call. Rock solid stability and enhanced security features, means your organization will have one less thing to worry about during a crisis. Download VBVoice 11 today!

Latest Competitive Updates:

VBVoice offers key updates including but not limited to:

• New licencing model is automated.

• Auto Updater checks periodically for new software versions, saving you time and effort.

• Newest version of Announce allows you to select the input and output audio device of your choice.

• SIP support for outbound proxies improves service quality.

• Modularity has been redesigned for higher densities and improved stability.

• New Runtime Manager functionality has been added to increase security and stability.

General Versioning Information

VBVoice 11 was tested and released using the following:

OS
  • Windows 8.1 Pro, Enterprise, 64-bit
  • Windows 2008 Server R2 (64-bit) with Service Pack 1
  • Windows Server 2012 Standard
  • Windows Server 2012 R2 Standard
  • Windows Server 2016 Standard
  • Windows Server 2019 Standard
  • Windows 10 Enterprise and Professional
IDEs
  • Visual Studio 2010 Service Pack 1 (Professional, Premium)
  • Visual Studio Professional 2013, Update 3
  • Visual Studio Community Edition 2013
  • Visual Studio Professional and Community Edition 2015
  • Visual Studio Professional, Enterprise and Community Edition 2017
  • Visual Studio Professional, Enterprise and Community Edition 2019
Dialogic Drivers
  • Windows 8.1 Pro, Windows Server 2008 R2, Windows Server 2012, Windows Server 2016, Windows 10 Pro, Windows Server 2019 operating systems

- HMP 3.0 Service Update 525 for Windows 7, Server 2008, Server 2016, Windows 10

Note: Any other versions are not supported.

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IVR Hosting

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Pronexus takes the worry out of upgrading to the latest VBVoice™ release. We offer upgrade support to meet your requirements and budget.

IVR Applications Review

Let us to facilitate your IVR solution development efforts.