Utilities OnCall™ is an all-in-one self-service and customer service software solution for public utilities companies.
Automates routine tasks and increases available CSR time for handling complex customer interactions.
Accepts bill payments over the phone from customer 24/7.
Improves customer satisfaction.
Integrates out-of-the-box with your existing billing system.
Saves you money while improving customer service.
Reduces accounts receivable by making interactive outbound overdue calls offering bill payment and account reconciliation in real time.
Utilities OnCall is an enterprise solution that scales to any size with a proven architecture and comprehensive feature set that delivers immediate and future benefits as the utility grows.
With as little as $0 capital investment, our successful methodologies enable rapid deployment and faster time to ROI.
Utilities On-Call provides instant and effective customer service to your clients 24 hours per day 365 days per year.
Ensure that every credit card transaction your clients make is safe and secure with our fully PCI compliant solution.
Utilities On-Call integrates with your existing billing system and works with any payment processor.
Always know what happened and gain valuable insights into customer behaviour with our robust reporting.
No internal IT infrastructure? No problem. Utilities OnCall can be deployed locally or hosted in the cloud.
Let us take on the monitoring and hosting of your solution at our secure facility. Utilities OnCall now offers PCI compliance through our hosted solution. Ensure that every credit card transaction is safe and secure with our fully PCI compliant solution.
All required components of the full solution will be provided by Vocantas, including all hardware and software. The solution can be hosted and PCI compliant, OR it can be premise-based, and procured either as a capital purchase or as a monthly service (Software as a Service, Saas), allowing any budget to include Utilities OnCall.
Utilities OnCall integrates out-of-the-box with Cogsdale CIS.
Scaller™ is a proven, easy-to-use interactive voice response student engagement solution designed in collaboration with education partners. Scaller reaches out to students by phone to identify their needs and help them achieve academic success.
Scaller targets students at all points of the academic life cycle: Application, Conversion, Yielding, Onboarding, Retention, and Graduation or Dropout.
Calls to Prospects, Invite to apply.
Calls to Applicants, Deadline reminders.
Call to New Intake, Prevent Summer Melt.
Calls to New Students, Prepare for arrival on campus.
Calls to Students 3-4 weeks into new term, Survey identifying areas of need.
Follow up calls to Students, "Why didn't you return?"
What that means for higher education is that you can benefit from an end-to-end interactive automated voice solution (IVR) that allows students to complete routine registration steps, make payments, and even get information about programs or services, without ever having to speak to an agent. A well-designed, user-friendly IVR speaks to the millennial’s need to self-serve.
No IT infrastructure? No problem. We offer our student engagement software as a cloud service.
Provide a more natural experience for students with conversational interactions.
Scaller provides more ways engages with students and improve retention and other outcomes.
Rest easy knowing that your students' information is kept secure.
Secure Interactive Voice Response (IVR) Credit Card Processing in a certified PCI compliant environment.
With Scaller, student retention IVR, faculty and administrators can reach out to students very quickly and determine each student’s needs during critical times. Personalized messages or instructions can be sent and real-time acknowledgement and feedback is collected.
Scaller provides academic staff with at-a-glance reporting on students' level risk and commitment. Students experiencing difficulty in any area are flagged. This empowers facilitators to focus time and attention on those at-risk students and connect them with existing resources and support services.
VBVoice™ 11, an interactive voice response (IVR) platform that enables organizations to develop feature-rich inbound and outbound IVR solutions that improve customer service and streamline internal processes. This fresh user experience is designed to facilitate a robust IVR development experience using a proven drag and drop IVR platform. With VBVoice 11’s built-in optimization features, it is easier than ever for users to deploy their IVR applications into premise or cloud environments.
VBVoice 11 updates include features such as:
New licensing model is automated.
Auto Updater checks periodically for new software versions, saving you time and effort.
Newest version of Announce allows you to select the input and output audio device of your choice.
SIP support for outbound proxies improves service quality.
Modularity has been redesigned for higher densities and improved stability.
New Runtime Manager functionality has been added to increase security and stability.
Pronexus just released VBVoice™ 11, an interactive voice response (IVR) platform that enables organizations to develop feature-rich inbound and outbound IVR solutions that improve customer service and streamline internal processes. This intelligent platform is an intuitive development experience – allowing developers to build applications faster than ever
Preparing Your Organization for the Unexpected
VBVoice 11 can help you prepare for unexpected situations, like COVID-19. With this innovative IVR platform you will need little to no live agents and save significant operational costs, giving you more flexibility than ever, while also keeping your employees safe. VBVoice 11 is also capable of showing your organization's name and credentials; adding trust to each call. Rock solid stability and enhanced security features, means your organization will have one less thing to worry about during a crisis. Download VBVoice 11 today!
VBVoice offers key updates including but not limited to:
• New licencing model is automated.
• Auto Updater checks periodically for new software versions, saving you time and effort.
• Newest version of Announce allows you to select the input and output audio device of your choice.
• SIP support for outbound proxies improves service quality.
• Modularity has been redesigned for higher densities and improved stability.
• New Runtime Manager functionality has been added to increase security and stability.
VBVoice 11 was tested and released using the following:
- HMP 3.0 Service Update 525 for Windows 7, Server 2008, Server 2016, Windows 10
Note: Any other versions are not supported.
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