VBVoice™ 10.2 offers developers a fresh look and feel designed to complement Microsoft® Windows® 10. The result is an even more intuitive experience to facilitate rapid IVR development. VBVoice 10.2 offers features to optimize IVR applications for deployment in cloud environments and offers developers greater control and visibility into their application’s progression. The new look of VBVoice is designed to complement Microsoft Windows 10, uses the Visual Studio library of icons, as well as an updated color palette to link types of controls, assisting developers to analyze their call flow at a glance. Download VBVoice IVR toolkit today to discover how easy it is to develop an IVR application.

What’s New?

See our release notes for more information about new features.

High Availability for VBVoice RTM on VMware

Our new high availability licensing offers developers the ability to provide continuous operational VBVoice service.

Diagnostic Logs Collector

To collect quickly all the diagnostic logs needed to be sent to Pronexus support, a new item has been added to the support section of the VBVoice Control Panel. Just select the 'Collect Logs' menu item and choose an output path and all the necessary logs will be saved in a compressed (zipped) file, ready to be sent to Pronexus Support.

Remote Diagnostic Logging

This feature allows developers to override default logging settings so that VIL logs can be sent to subscribers through TCP instead of taking up local disk space.

New Format for Serializing Controls' Properties

Previously, the properties of VBVoice components were saved in .resx files in a binary format, preventing a comparison of different versions in source control. The current version replaces the binary data with clear, readable text, so changes can be easily traced and modifications can be done without opening the project in Visual Studio.

MRCP Performance Enhancements

A new media resource control protocol (MRCP) has been added to offer developers a version that is able to handle more load. Version 2 also offers redundancy and load balancing.

Dial Control Enhancements

This feature is applicable to speech internet protocol (SIP) calls and offers more intelligent dial control behaviors.

SIP Pronexus Call Control RawCallInfo

Using Pronexus Call Control, the RawCallInfo property of Linegroup is able to retrieve all custom headers and most standard headers.

Automatic Generation of Crash Dumps

A new setting in the VBVoice Control Panel allows automatic creation of memory dumps to be sent to support for analyzing memory violations.

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The newest version of VBVoice comes with the latest release of VisualConnect, a new product built into VBVoice 10 that allows IVR developers to use the same call flows for voice and data processing.

VBVoice 10.1 with VisualConnect

VBVoice 10.1 features are still contained in the release of VBVoice 10.2.

Features of VBVoice 10.1 included:

Mixed modes for deploying visual and voice menus; deploy directly or beautify the visual channel first, the choice is yours
Visual IVR flows much like a voice call; no need for the end user to press “enter” when entering their information
Visual IVR menus can offer more than one method of data input in the same menu (e.g. selecting from a list of menu options or inputting a name into a text box if the desired option does not appear)
Visual IVR end users can listen to the voice prompt if desired when using the visual channel
Dynamic menus can be turned on and off during runtime without recompiling and redeploying the application
All VBVoice support assemblies for .NET are now stored in one library

General Versioning Information

VBVoice 10.2 was tested and released using the following:

OS

Windows Server 2016 Standard
Windows 10, Pro, Enterprise 64-bit
Windows Server 2012 R2 Standard
Windows Server 2012 Standard
Windows 2008 Server R2 (64-bit) with Service Pack 1
Windows 8.1 Pro, Enterprise, 64-bit
Windows 7 Pro, Ultimate, Enterprise 64-bit with Service Pack 1

IDEs

Visual Studio 2017 (Professional, Enterprise and Community)
Visual Studio 2015 (Professional, Community)
Visual Studio 2013 Update 3 (Professional, Community)
Visual Studio 2010 Service Pack 1 (Professional, Premium)

Dialogic Drivers

SR 6.0 PCI, Service Update 271
HMP 3.0 Service Update 375
Note: SR 6.0 does not support Windows 8 and 8.1.

Note: Any other versions are not supported.

OTHER PRODUCTS THAt MAY INTEREST YOU

See what else Pronexus experts can help you with.

IVR Services

Discover the full array of IVR support, IVR training and professional services designed to accelerate your time to market and to help you provide superior customer service to your customers.

IVR Speech Consulting

We can design, optimize or adapt an IVR system to gain all the advantages of voice user interface (VUI).

.Net Conversion

Pronexus can convert your IVR application .NET environment.

UPDATE

Utility services have been restored to the Pronexus corporate headquarters building. The office has returned to normal business operations as of 9:00 am EST Tuesday September 25, 2018. Our production hosted systems continue to operate normally and business services are fully operational.

Please use your regular channels for customer support.

We appreciate your patience as we work through the aftermath of the tornadoes that hit the Ottawa area on the evening of Friday September 21.

VBVoice 10.2