Read various articles written by Pronexus Team Members
The Shift to Intelligent IVR
August 23, 2018
Interactive voice response (IVR) is the grandfather of speech technology and continues to be the most widely deployed technology for customer self-services today. The disruptive situation that’s got everyone in the industry buzzing is the news that the big guys (Google, Apple, and Microsoft and the like) are making their application programming interfaces (APIs) available to developers. The magnitude of the impact that this is having, and will have, to the industry is hard to fathom.