.Net Conversion

Pronexus can convert your IVR application .NET environment.

Utilities OnCall™ is an all-in-one self-service and customer service software solution for public utilities companies.

Automates routine tasks and increases available CSR time for handling complex customer interactions.

Accepts bill payments over the phone from customer 24/7.

Improves customer satisfaction.

Integrates out-of-the-box with your existing billing system.

Saves you money while improving customer service.

Reduces accounts receivable by making interactive outbound overdue calls offering bill payment and account reconciliation in real time.

Utilities OnCall is an enterprise solution that scales to any size with a proven architecture and comprehensive feature set that delivers immediate and future benefits as the utility grows.

Features

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More About Utilities oncall

Utilities OnCall Offers a PCI Compliant Solution

Let us take on the monitoring and hosting of your solution at our secure facility. Utilities OnCall now offers PCI compliance through our hosted solution. Ensure that every credit card transaction is safe and secure with our fully PCI compliant solution.

Hosted or Premise-based Solutions Available

All required components of the full solution will be provided by Vocantas, including all hardware and software. The solution can be hosted and PCI compliant, OR it can be premise-based, and procured either as a capital purchase or as a monthly service (Software as a Service, Saas), allowing any budget to include Utilities OnCall.

Cogsdale Integration

Utilities OnCall integrates out-of-the-box with Cogsdale CIS.

Scaller™ is a proven, easy-to-use interactive voice response student engagement solution designed in collaboration with education partners. Scaller reaches out to students by phone to identify their needs and help them achieve academic success.

Scaller targets students at all points of the academic life cycle: Application, Conversion, Yielding, Onboarding, Retention, and Graduation or Dropout.

Application

Calls to Prospects, Invite to apply.

Conversion

Calls to Applicants, Deadline reminders.

Yielding

Call to New Intake, Prevent Summer Melt.

Onboarding

Calls to New Students, Prepare for arrival on campus.

Retention

Calls to Students 3-4 weeks into new term, Survey identifying areas of need.

Graduation or Dropout

Follow up calls to Students, "Why didn't you return?"

Did you know that in a recent survey 42% of millennials said they would rather clean a toilet than speak to an agent on the phone? 

What  that means for higher education is that you can benefit from an end-to-end  interactive automated voice solution (IVR) that allows students to complete routine registration steps, make payments, and even get information about  programs or services, without ever having to speak to an agent. A well-designed, user-friendly IVR speaks to the millennial’s need to self-serve.

Testimonials

"Within the first few days of IVR calls, a student was identified that was already looking to exit the program after just 3 weeks of classes. Had we not used the IVR that student would have been gone from the school before we even knew there was a problem."
Avila University
"OCAD U considers Scaller a key component of its overall retention strategy. Just by making the call to students, we see a significant impact in increased retention year over year. Scaller is easy to use, cost effective, and makes a real difference in student retention."
Kelly Dickinson - OCAD University
"...Scaller has helped us to connect with those students that are experiencing some anxiety in their first year... We are now able to point those students to our existing services to keep them on the path to graduation and professional success."
Don Fairweather - Dean of the Cornwall campus of St. Lawrence College
"The high percentage of participation in the campaign reveals that our students are open to this kind of communication. Our students are eager to be involved in and informed about the programs on campus that are designed to help them achieve academic success."
Mike Silvaggi - St. Clair College
"We had excellent participation in this fall’s Scaller campaign. We were pleased to be able to connect a great deal of students to our Student Services office here on campus. The Scaller solution allowed us to reach out to students struggling in specific areas of need and help students address that need."
Denyce Diakun Director of Student Success at Loyalist College

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A Cost-effective Solution for Student Retention

With Scaller, student retention IVR, faculty and administrators can reach out to students very quickly and determine each student’s needs during critical times. Personalized messages or instructions can be sent and real-time acknowledgement and feedback is collected.
Scaller provides academic staff with at-a-glance reporting on students' level risk and commitment. Students experiencing difficulty in any area are flagged. This empowers facilitators to focus time and attention on those at-risk students and connect them with existing resources and support services.

Many existing Pronexus VBVoice™ interactive voice response (IVR) applications were originally written in Visual Basic®. Since the introduction of VBVoice 5.1, new IVRs, dialers and fax solutions have been created in many of the other languages supported in Visual Studio® .NET.

Reasons for Converting Your IVR Solution from Visual Basic to .NET

There are a number of reasons why it makes sense to convert an existing VBVoice IVR application from Visual Basic to Visual Studio .NET:

  • True object orientation: Every component in your IVR project is an object, making the application easier to maintain, reuse and extend. Intelligence provides you with instant access to methods and property of every object, along with their prototypes. You learn as you code.
  • Built-in exception handling: Errors can be caught at any point in the program flow, no matter where or how deep in the stack they occur. This is far better than returning error codes and passing strings up to calling methods.
  • Multi-threading architecture: Since .NET is designed to support multi-threaded operations, this practice can now be implemented effortlessly.
  • IDE enhancements: Cross-language interoperability, garbage collection, shared types and many other improvements result in dramatically improved developer productivity.
  • Connectivity to enterprise applications via .NET framework and others.

Accelerating Your Road to .NET

Clearly, converting a Visual Basic application to a (VB) .NET application makes a lot of sense. However, some aspects of the conversion can be somewhat challenging, and this is where our conversion service kicks in.

Are You New to Object-oriented Design?

Even the most seasoned Visual Basic programmers will find peculiarities in converting to VB .NET. The rules have changed - forms that can be opened from thin air and universally global variables are a thing of the past. Everything is an object and must exist within the scope of another object, and all must be within the main start-up object. Forms, like all other objects, must be allocated memory before they are used.

While the real "meat" of your IVR application code won't change, we can help to structure your code so it fits in the object-oriented model. We can save you the frustration of figuring out why your "global" members can no longer be accessed and show just how your project will reshape itself - valuable knowledge for your next .NET project.

Do You Need to Replace COM Objects?

Some COM objects used in VB6 (such as winsock or datagrid) can be quite troublesome to import into .NET and may not behave as previously observed in VB6. However, there are native .NET objects that can do the same tasks in a simpler manner, yet are more powerful and reliable. We can help identify which components should be replaced and find the most logical substitutes.

Do You Want to Convert to More Streamlined C# Code?

Some experienced developers prefer to use C#, rather than the more "wordy" Visual Basic option. Using symbols instead of natural words or phrases, C# can implement the same code with less typing, fewer lines of code and can be visually interpreted or "skimmed" more quickly when reviewing or maintaining. We can help with the simpler (syntax is the same, words are different) or more complex (language-specific methodology) issues that arise when attempting a direct "translation" to C#.

Do You Have Trouble Referencing VBVoice Controls at Runtime?

Some procedures in VBVoice, such as referencing and changing a control's greetings at runtime, or using the VBVFrame's transfer variables, have changed to fit into the object-oriented methodology. We can save you the guessing game of why VBVoice specific code no longer compiles when it is ported to a .NET project.

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