No time or resources to develop an interactive voice response (IVR) application? Skip time-consuming IVR design and development work and fastforward to reaping the benefits of a quality IVR system that offers improved customer service, streamlined internal processes, and reduced costs.
Pronexus prebuilt IVR applications are built with the award-winning IVR software Pronexus VBVoice™. The benefits of Pronexus prebuilt IVR applications include:
This IVR application that answers and directs all incoming calls saves money in overhead costs and simplifies incoming phone call procedures.
Voice Blast enables you to do voice message broadcasting (e.g., customers or leads).
Emergency Alert is an emergency broadcast system that keeps people informed and safe. An outbound emergency notification IVR can be utilized during urgent situations to deliver phone alert messages to users. The end user has the option of acknowledging the call and providing a status update. Simultaneously, dispatch operators can be notified of the event and alerted to the location. Communities can utilize this application to alert the general public about disasters or events occurring in their neighbourhood, as well as relay any information on evacuation or escape measures. Likewise, if the resident requires special assistance, the call can be routed by the IVR to an emergency line.
An automated gift card IVR application allows customers to activate their card, check their balance or add money to their card through the telephone. Inbound IVR application that requests a PIN from the client, confirms it from a database, activates the card and records the transaction
Callers can complete virtually any task that can be performed by a live agent such as loan application and course selection at a small fraction of the cost. When a user calls a company with an inbound IVR system they can be presented with a fully customizable menu system via voice or user input-driven commands. From there the caller is directed to the appropriate information or agent.Optional outbound IVR application can be used to deliver late payment reminder notices
Predictive dialer is a computerized outbound call processing system designed to maintain a high level of utilization and cost efficiency in the contact center. The IVR's dialer automatically calls a list of telephone numbers, screens the unnecessary calls, such as answering machines and busy signals, and then connects a waiting representative with the customer. A dialer detects disconnected phone numbers or fax machines and passes only live calls to agents.
Phone Survey facilitates quality assurance and measuring customer satisfaction.
Time and Attendance is ideal for tracking completion and duration of tasks.