January 16, 2014- Ottawa, ON - Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced today that TemPositions Group of Companies has chosen VBVoice 8 to develop their new IVR system for use in their full service staffing agency.
With its easy-to-use graphical interface, the VBVoice 8 toolkit was a natural choice for TemPositions to further enhance their cutting-edge IVR technology and streamline their automated staffing operations. TemPositions’ new IVR system allows the company to contact their vast list of qualified candidates much more efficiently and fill client orders more quickly.
VBVoice enables the creation of sophisticated IVR applications using industry-standard programming languages and familiar programming skills. The TemPositions IVR system automatically calls available candidates that match the specific skills and experience required by their clients when they submit on-line orders for contingent staff. The IVR then allows candidates to accept or decline the assignments in real time by simply pressing a button on their phones. Using the IVR system, in conjunction with their other tools, allows TemPositions to fulfill between 2,000 and 2,500 temporary staffing orders per month without any human intervention, saving human resources, time and money.
“TemPositions is committed to offering our clients the best service with the most effective technology available to suit their business needs. Using IVR to offer round the clock access to our talent pool is another asset in our toolkit,” said Kevin Delaski, Vice President and CIO of the TemPositions Group of Companies. “Developing our cutting-edge IVR solution built on Pronexus VBVoice 8, has enabled us to meet our client’s staffing needs much more quickly, while reducing the overall cost of doing business,” continued Delaski.
VBVoice integrates with the latest versions of Microsoft® Visual Studio, enabling use of familiar programming skills and industry-standard programming languages. It combines an easy-to-use visual call flow environment with fully programmable controls and options like speech recognition and text-to-speech. Time-saving features of VBVoice include a multi-lingual prompt library as well as many sample applications that are meant to help teach new concepts and understand toolkit functionality.
The TemPositions Group of Companies is one of the country’s leading regional providers of temporary, direct hire and temp-to-hire staff. Since 1962, TemPositions has built an award-winning reputation for unprecedented service to both employees and clients. Multiple specialized divisions offer clients a one stop solution for needs in office administration, computer networking/IT, light industrial, legal, finance, human resources, design/desktop publishing, hospitality/special events, health care and education. The Company services the New York Tri-State area from various regional offices and the Northern California marketplace.
Now in its 20th year, Pronexus continues to provide the most cost effective, easy to use,interactive voice development tools available on the market today. Thousands of proven successful voice applications in industries including; healthcare, financial services, education, government, utilities, staffing and more, depend on Pronexus solutions to connect with millions of customers and clients every day. IVR developers continue to rely on Pronexus and its flagship toolkit, VBVoice, for building robust communications, customer relationship management and field service automation systems.