IVR BY INDUSTRY

Browse through different industries and see the various IVR applications in use.

Service provider and in-house developers can reduce Interactive Voice Response (IVR) application development time and bring their IVR applications to market faster with Pronexus VBVoice™. Building on fifth-generation technology, VBVoice enables the creation of feature-rich inbound and outbound IVR solutions.

IVR applications built with VBVoice have been deployed in numerous industries from education to finance, government, healthcare, insurance, retail, transportation and utilities.

The possibilities are endless.

Banking/Financial

Pronexus VBVoice™ Interactive Voice Response (IVR) software has been used by our banking customers and partners to create and deploy IVR applications including:

  • ‍Auto-attendants: Many of our banking customers use a voice-driven auto-attendant IVR built by VBVoice to direct telephone calls to the appropriate extension based on selections made by the caller. They replace or help human operators by greeting the caller with a welcome message and routing the call to the right destination. Auto-attendants can also be integrated with a number of call management functions, for example an automatic call distributor (ACD).
  • Bill payment: A banking IVR solution developed with VBVoice can allow callers to pay their bills by any telephone, 24 hours a day, seven days a week.
  • Branch locator: Banks can utilize an IVR by allowing callers to access information such as branch, and operational hours. It is easily 200 to 300 per cent more expensive to have a live agent handle a call than an IVR. It typically costs 25 cents or less for an IVR interaction versus $5 to $7 for an agent.
  • Custom IVR: VBVoice makes it easy for developers to create custom banking IVR applications for any project.
  • Self-Service IVR: Increasingly, banks are looking for ways to simplify incoming phone call procedures and save money in overhead costs. An IVR application built by VBVoice helps our customers become more productive by letting the phone system gather caller information, and allowing the caller to retrieve banking information. A Self-Service IVR also allows the caller to perform day-to-day banking functions such as transferring funds and requesting an updated balance.

IVR Advantages for Banks

IVR applications built by VBVoice suit the special requirements of banking IVR solutions for the following reasons:

  • ‍The Language control in VBVoice allows you to develop multilingual banking IVR applications without re-writing the call-flow. It supports English, French, Spanish, Italian, Hindi, Japanese, German, or any user-defined language. System prompts are included for the built-in languages.
  • VBVoice leverages industry-standard programming language that banking IVR developers already know. Programming in VB, VB.NET, C#, eliminates the need to learn proprietary languages and shortens the learning curve.
  • VBVoice offers completely customizable voice controls. Functionality of all controls can be customized by adding VB, VB.NET or C# code to the events for an IVR solution built specific for your needs.
  • VBVoice allows for the development of IVR solutions with industry-standard support for call routing, status, and transferring to the appropriate department or agent.

Energy & Utilities

Interactive Voice Response (IVR) solutions built with Pronexus VBVoice™ IVR software have been used by our utility customers and partners serving this market to create and deploy IVR applications including:

  • ‍Auto-attendants: Many of our utilities use a voice-driven auto-attendant IVR built by VBVoice to direct telephone calls to the appropriate extension based on selections made by the caller. They replace or help human operators by greeting the caller with a welcome message and routing the call to the right destination. Auto-attendants can also be integrated with a number of call management functions, for example an automatic call distributor (ACD).
  • Bill reminders: Based on the CMS data, utilities can use IVR solutions to call overdue accounts and remind them that their bill/payment is overdue.
  • Customer self-service: Increasingly, utilities are looking for ways to simplify incoming phone call procedures and save money in overhead costs. An IVR application built with VBVoice helps our customers become more productive by letting the phone system gather caller information, verify caller identity and determine the best service representative to handle the request.
  • Customer surveys: Survey IVRs developed with VBVoice are a simple and cost-effective way for utilities to automatically survey their customers by phone after flights, etc. Respondents can either dial in to complete the surveys or a dialer can make outbound calls to the respondents. No person or agent is required to talk with the contacted party, who in turn simply listens to the recorded survey and presses their dial pad to record their response.
  • Service notifications: Utilities are looking for a solution that is able to quickly deliver time-critical information to customers located anywhere at any time. IVR applications built with VBVoice enable the delivery of time sensitive information, such as service outages and repair requests.
  • Custom IVR: VBVoice makes it easy for developers to create custom IVR applications for any project.

IVR Advantages for Utilities

IVR applications built by VBVoice suit the special requirements of utilities for the following reasons:

  • ‍The Language control in VBVoice allows you to develop multilingual utilities IVR applications without re-writing the call-flow so that you can communicate with residents who speak various languages. It supports English, French, Spanish, Italian, Hindi, Japanese, German, or any user-defined language. System prompts are included for the built-in languages.
  • VBVoice leverags industry-standard programming language that developers already know. Programming in VB, VB.NET, C#, eliminates the need to learn proprietary languages and shortens the learning curve.
  • VBVoice offers completely customizable voice controls. Functionality of all controls can be customized by adding VB, VB.NET or C# code to the events for an IVR solution built specific for the needs of your office.
  • VBVoice allows developing IVR solutions with industry-standard support for call routing, status, and transferring to the appropriate agent.

General Business

Pronexus VBVoice™ Interactive Voice Response (IVR) software has been used by our general business customers and partners to create and deploy IVR applications including:

  • ‍Auto-attendants: Many of our business customers use a voice-driven auto-attendant IVR built by VBVoice to direct telephone calls to the appropriate extension based on selections made by the caller. They replace or help human operators by greeting the caller with a welcome message and routing the call to the right destination. Auto-attendants can also be integrated with a number of call management functions, for example an automatic call distributor (ACD).
  • Bill reminders: A solution developed with VBVoice can help businesses selling post-paid products and services call overdue accounts and remind them that their bill/payment is late.
  • Customer self-service automation: Increasingly, general businesses are looking for ways to simplify incoming phone call procedures and save money in overhead costs. An IVR application built by VBVoice helps our customers become more productive by letting the phone system gather caller information, verify caller identity and determine the best service representative to handle the request.
  • Inventory and reporting: Manufacturing and retail-based businesses can leverage IVR solutions to enable remote vendors, stores, and employees to report inventory and sales information from any wireless phone.
  • Telephone notifications: Most businesses are looking for a solution to deliver time-critical information via outbound calls to any desk or wireless phone. A solution built by VBVoice can be used to deliver any important announcements.
  • Telephone surveys: Survey IVRs developed with VBVoice are a simple and cost-effective way for businesses to automatically survey customers by phone. Respondents can either dial in to complete the surveys, or a dialer can make outbound calls to the respondents. No person or agent is required to talk with the contacted party, who in turn simply listens to the recorded survey and presses their dial pad to record their response.
  • Custom IVR: VBVoice makes it easy for developers to create custom IVR applications for any project.

IVR Advantages for Businesses

IVR applications built by VBVoice suit the special requirements of general business IVR solutions for the following reasons:

  • ‍The Language control in VBVoice allows you to develop multilingual business IVR applications without re-writing the call-flow. It supports English, French, Spanish, Italian, Hindi, Japanese, German, or any user-defined language. System prompts are included for the built-in languages.
  • VBVoice leverags industry-standard programming language that business IVR developers already know. Programming in VB, VB.NET, C#, eliminates the need to learn proprietary languages and shortens the learning curve.
  • VBVoice offers completely customizable voice controls. Functionality of all controls can be customized by adding VB, VB.NET or C# code to the events for an IVR solution built specific for your needs.
  • VBVoice allows developing IVR solutions with industry-standard support for call routing, status, and transferring to the appropriate department or agent.

Government

Government offices at all levels have begun to utilize Interactive Voice Response (IVR) applications to communicate with their residents and employees. IVR solutions built with Pronexus VBVoice™ IVR software have been used by our government customers and partners serving this market to create and deploy IVR solutions including:

  • ‍Auto-attendants: Many government offices and agencies have begun to use a voice-driven auto-attendant IVR built by VBVoice to direct telephone calls to the appropriate extension based on selections made by the caller. They replace or help human operators by greeting the caller with a welcome message and routing the call to the right destination. Auto attendants can also be integrated with a number of call management functions, for example an automatic call distributor (ACD).
  • License, tax, and ticket reminders: VBVoice makes it easy for government offices and agencies that are responsible for collecting license fees, taxes, and unpaid tickets to develop outbound IVR applications that remind residents that a payment is due.
  • Telephone notifications: Government offices and agencies are looking for a solution that is able to quickly deliver time-sensitive information to customers and employees located anywhere at any time. IVR applications built with VBVoice enable the delivery of time-sensitive information, such as weather notifications, flight delays and changes.
  • Custom IVR: VBVoice makes it easy to create custom IVR applications for any project.

IVR Advantages for Government

IVR applications built by VBVoice suit the special requirements of government agencies and offices for the following reasons:

  • ‍The Language control in VBVoice allows you to develop multilingual government IVR applications without re-writing the call-flow so that you can communicate with residents who speak various languages. It supports English, French, Spanish, Italian, Hindi, Japanese, German, or any user-defined language. System prompts are included for the built-in languages.
  • VBVoice leverags industry-standard programming language that developers already know. Programming in VB, VB.NET, C#, eliminates the need to learn proprietary languages and shortens the learning curve.
  • VBVoice offers completely customizable voice controls. Functionality of all controls can be customized by adding VB, VB.NET or C# code to the events for an IVR solution built specific for the needs of your office.
  • VBVoice allows for the development of IVR solutions with industry standard support for call routing, status, and transferring to the office, agency, or official.

Healthcare

Interactive Voice Response (IVR) solutions built with Pronexus VBVoice™ IVR software have been used by our healthcare customers and partners serving this market to create and deploy IVR applications including:

  • Auto-attendants: Many of our healthcare customers use a voice-driven auto-attendant IVR built by VBVoice to direct telephone calls to the appropriate extension based on selections made by the caller. They replace or help human operators by greeting the caller with a welcome message and routing the call to the right destination. Auto-attendants can also be integrated with a number of call management functions, for example an automatic call distributor (ACD).
  • Customer self-service: Increasingly, healthcare providers are looking for ways to simplify incoming phone call procedures and save money in overhead costs. An IVR application built by VBVoice helps our customers become more productive by letting the phone system gather caller information, verify caller identity and determine the best service representative to handle the request.
  • Patient notifications: Most healthcare providers are looking for a solution to deliver time-critical information via outbound calls to any desk or wireless phone. A solution built by VBVoice can be used to inform and remind patients of appointments, schedule openings, and medication requirements. Additionally, an option can be provided to contact someone from your medical staff by pressing a touch phone response in which case the dialer will transfer the call.
  • Drug-trial data capture: IVR is increasingly being used as a method to manage clinical drug trials as it reduces the costs involved with clinical trials and shortens the time necessary to bring the drug to market.
  • Custom IVR: VBVoice makes it easy to create custom IVR applications for any project.

IVR Advantages for Healthcare

IVR applications built by VBVoice suit the special requirements of healthcare IVR solutions for the following reasons:

  • The Language control in VBVoice allows you to develop multilingual healthcare IVR applications without re-writing the call-flow. It supports English, French, Spanish, Italian, Hindi, Japanese, German, or any user-defined language. System prompts are included for the built-in languages.
  • VBVoice leverages industry-standard programming language that healthcare systems developers already know. Programming in VB, VB.NET, C#, eliminates the need to learn proprietary languages and shortens the learning curve.
  • VBVoice offers completely customizable voice controls. Functionality of all controls can be customized by adding VB, VB.NET or C# code to the events for a healthcare IVR solution built specific for your needs.
  • VBVoice allows for the development of IVR solutions with industry-standard support for call routing, status, and transferring to the appropriate hospital, doctor, service provider, or support agent.

Insurance

Pronexus VBVoice™ Interactive Voice Response (IVR) software has been used by our insurance customers and partners to create and deploy IVR applications including:

  • ‍Auto-attendants: Many of our insurance customers use a voice-driven auto-attendant IVR built by VBVoice to direct telephone calls to the appropriate extension based on selections made by the caller. They replace or help human operators by greeting the caller with a welcome message, playing product information messages and routing the call to the right destination. Auto-attendants can also be integrated with a number of call management functions, for example an automatic call distributor (ACD).
  • Bill reminders: Based on the CMS data, insurance companies can use IVR solutions to call remind customers that their loan payment is overdue.
  • Custom IVR: VBVoice makes it easy for developers to create custom insurance IVR applications for any project.
  • Customer notification: Insurance companies can use an IVR solution to notify their customers of important matters such as their claim status or pay-out.
  • Customer self-service: Increasingly, insurance companies are looking for ways to simplify incoming phone call procedures and save money in overhead costs. An insurance IVR application built with VBVoice helps our customers become more productive by letting the phone system provide callers with  information, and allowing them to perform routine tasks such as address changes.

IVR Advantages for Insurance Companies

IVR applications built by VBVoice suit the special requirements of insurance IVR solutions for the following reasons:

  • ‍The Language control in VBVoice allows you to develop multilingual insurance IVR applications without re-writing the call-flow. It supports English, French, Spanish, Italian, Hindi, Japanese, German, or any user-defined language. System prompts are included for the built-in languages.
  • VBVoice leverages industry-standard programming language that insurance IVR developers already know. Programming in VB, VB.NET, C#, eliminates the need to learn proprietary languages and shortens the learning curve.
  • VBVoice offers completely customizable voice controls. Functionality of all controls can be customized by adding VB, VB.NET or C# code to the events for an IVR solution built specific for your needs.
  • VBVoice allows for the development of insurance IVR solutions with industry-standard support for call routing, status, and transferring to the appropriate department or agent.

Retail & eCommerce

Interactive Voice Response (IVR) solutions built with Pronexus VBVoice™ IVR software have been used by our retail customers and partners serving this market to create and deploy IVR applications including:

  • ‍Auto-attendants: Many of our retail customers use a voice-driven auto-attendant IVR built by VBVoice to direct telephone calls to the appropriate extension based on selections made by the caller. They replace or help human operators by greeting the caller with a welcome message and routing the call to the right destination. Auto-attendants can also be integrated with a number of call management functions, for example an automatic call distributor (ACD).
  • Bill reminders: A solution developed with VBVoice can help retailers selling post-paid products and services call overdue accounts and remind them that their bill/payment is late.
  • Employee and customer notifications: Retailers are looking for a solution that is able to quickly deliver time-critical information to customers and employees located anywhere at any time. IVR applications built with VBVoice enable the delivery of time sensitive information, such as sales announcements, holiday hours and employee scheduling changes.
  • Customer self-service: Increasingly, retailers are looking for ways to simplify incoming phone call procedures and save money in overhead costs. An IVR application built with VBVoice helps our customers become more productive by letting the phone system gather caller information, verify caller identity and determine the best service representative to handle the request.
  • Customer surveys: Survey IVRs developed with VBVoice are a simple and cost-effective way for retailers to automatically survey customers by phone after sales transactions, etc. Respondents can either dial in to complete the surveys or a dialer can make outbound calls to the respondents. No person or agent is required to talk with the contacted party, who in turn simply listens to the recorded survey and presses their dial pad to record their response.
  • Inventory and reporting: Retailers leverage IVR solutions to enable remote vendors, stores, and employees to report inventory and sales information from any wireless phone.
  • Store locator & order status: Retailers can utilize a self-service IVR developed with VBVoice to allow callers to access information such as store locations, hours and order status. It is easily 200 to 300 per cent more expensive to have a life agent handle a call than an IVR. It typically costs 25 cents or less for an IVR interaction versus $5 to $7 for an agent.
  • Custom IVR: VBVoice makes it easy for developers to create custom IVR applications for any project.

IVR Advantages for Retail

IVR applications built by VBVoice suit the special requirements of retailers for the following reasons:

  • ‍The Language control in VBVoice allows you to develop multilingual retail IVR applications without re-writing the call-flow so that you can communicate with residents who speak various languages. It supports English, French, Spanish, Italian, Hindi, Japanese, German, or any user-defined language. System prompts are included for the built-in languages.
  • VBVoice leverags industry-standard programming language that developers already know. Programming in VB, VB.NET, C#, eliminates the need to learn proprietary languages and shortens the learning curve.
  • VBVoice offers completely customizable voice controls. Functionality of all controls can be customized by adding VB, VB.NET or C# code to the events for an IVR solution built specific for the needs of your office.
  • VBVoice allows developing IVR solutions with industry-standard support for call routing, status, and transferring to the appropriate department or agent.

Transportation

Interactive Voice Response (IVR) solutions built with Pronexus VBVoice™ IVR software have been used by our transportation customers and partners serving this market to create and deploy IVR applications including:

  • Auto-attendants: Many of our transportation customers use a voice-driven auto-attendant IVR built by VBVoice to direct telephone calls to the appropriate extension based on selections made by the caller. They replace or help human operators by greeting the caller with a welcome message and routing the call to the right destination. Auto-attendants can also be integrated with a number of call management functions, for example an automatic call distributor.
  • Customer notifications: Transportation providers today are looking for a solution that is able to quickly deliver time-critical information to customers and employees located anywhere at any time. IVR applications built with VBVoice enable the delivery of time-sensitive information, such as weather delays and scheduling changes.
  • Customer self-service: Increasingly, transportation providers are looking for ways to simplify incoming phone call procedures and save money in overhead costs. An IVR automation application built by VBVoice helps transportation providers instantly become more productive by letting the phone system gather caller information, verify caller identity and determine the best service representative to handle the request.
  • Customer surveys: Survey IVRs developed with VBVoice are a a simple and cost-effective way for transportation providers to automatically survey customers by phone after they have provided service. Respondents can either dial in to complete the surveys, or a dialer can make outbound calls to the respondents. No person or agent is required to talk with the contacted party, who in turn simply listens to the recorded survey and presses their dial pad to record their response .
  • Custom IVR: VBVoice makes it easy for developers to create custom IVR applications for any project.

IVR Advantages for Transportation

IVR applications built by VBVoice suit the special requirements of transportation IVR solutions for the following reasons:

  • ‍The Language control in VBVoice allows you to develop multilingual transportation IVR applications without re-writing the call flow. It supports English, French, Spanish, Italian, Hindi, Japanese, German, or any user-defined language. System prompts are included for the built-in languages
  • VBVoice leverags industry-standard programming language that transportation IVR developers already know. Programming in VB, VB.NET, C#, eliminates the need to learn proprietary languages and shortens the learning curve
  • VBVoice offers completely customizable voice controls. Functionality of all controls can be customized by adding VB, VB.NET or C# code to the events for a transportation IVR solution built specifically for your needs
  • VBVoice allows for the development of IVR solutions with industry-standard support for call routing, status, and transferring to the appropriate agent

Travel & Tourism

Interactive Voice Response (IVR) solutions built with Pronexus VBVoice™ IVR software have been used by our travel and tourism customers and partners serving this market to create and deploy IVR applications including:

  • ‍Auto-attendants: Many of our customers in travel and tourism use a voice-driven auto-attendant IVR built by VBVoice to direct telephone calls to the appropriate extension based on selections made by the caller. They replace or help human operators by greeting the caller with a welcome message and routing the call to the right destination. Auto-attendants can also be integrated with a number of call management functions, for example an automatic call distributor (ACD).
  • Customer notifications: Customers in travel and tourism are looking for a solution that is able to quickly deliver time-critical information to customers located anywhere at any time. IVR applications built with VBVoice enable the delivery of time sensitive information, such as weather changes and scheduling delays.
  • Customer self-service: Increasingly, customers in travel and tourism are looking for ways to simplify incoming phone call procedures and save money in overhead costs. An IVR application built with VBVoice helps our customers become more productive by letting the phone system gather caller information, verify caller identity and determine the best service representative to handle the request.
  • Customer surveys: Survey IVRs developed with VBVoice are a simple and cost-effective way for our customers in travel and tourism to automatically survey their customers by phone after flights, etc. Respondents can either dial in to complete the surveys or a dialer can make outbound calls to the respondents. No person or agent is required to talk with the contacted party, who in turn simply listens to the recorded survey and presses their dial pad to record their response.
  • Custom IVR: VBVoice makes it easy for developers to create custom IVR applications for any project.

IVR Advantages for Travel and Tourism

IVR applications built by VBVoice suit the special requirements of customers in travel and tourism for the following reasons:

  • ‍The Language control in VBVoice allows you to develop multilingual IVR applications for travel and tourism without re-writing the call-flow so that you can communicate with residents who speak various languages. It supports English, French, Spanish, Italian, Hindi, Japanese, German, or any user-defined language. System prompts are included for the built-in languages.
  • VBVoice leverags industry-standard programming language that developers already know. Programming in VB, VB.NET, C#, eliminates the need to learn proprietary languages and shortens the learning curve.
  • VBVoice offers completely customizable voice controls. Functionality of all controls can be customized by adding VB, VB.NET or C# code to the events for an IVR solution built specific for the needs of your office.
  • VBVoice allows developing IVR solutions with industry-standard support for call routing, status, and transferring to the appropriate agent.

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