Scripps Newspaper Group Increases Efficiency with the Help of Pronexus’ IVR Software
June 6, 2012
The E. W. Scripps Company operates 14 newspapers throughout the United States. Starting with a deployment in one newspaper, Pronexus VBVoice Interactive Voice Response (IVR) software is now deployed in several newspapers and will become a standard within the group by 2013, handling up to 10,000 calls a day. “The usage rate of our VBVoice-powered IVR system is approximately 70% higher than the old systems’,” says Dr. Ed Lindoo, Senior Director of IT Infrastructure for Scripps.