Benefit from our Interactive Voice Response (IVR) solutions experience. Our technical experts are ready to provide professional services to meet your IVR application specifications. We are committed to meeting your goals, sticking to the schedule as well as providing you the best service with an outstanding IVR application.
Custom IVR Development Project Workflow
We consult extensively with you to determine your present and long-term goals. We will help you scope the IVR application project and provide a break down all costs for IVR software, hardware, support, and ancillary services, such as prompt recording or third-party software integration. You will receive a detailed application agreement outlining roles and responsibilities and our commitment to delivering your IVR application on time.
Key milestones and documentation are reviewed with you and signed-off at each phase of the project. During IVR application design, development and test phases, we involve you and request sign-off of the project plan, application design, any application modifications, test plan, and acceptance of the application.
We stand by our applications and provide exceptional support for any questions or concerns that you may have after the application is installed and in production.
Our IVR Experts
Each project is assigned a project manager and a prime developer who are your main contacts throughout the development of the project. These contacts are available to you to discuss your application and can be engaged at any time for questions regarding the project plan or technical questions regarding application content.
Our project manager is your main contact and works with your project team to plan, control, and manage the IVR application development in terms of both content and timeline. The project manager will review progress and communicate requirements to and from the customer to ensure information exchange between the developers and you is timely.
The prime developer, along with assigned team members, works to research, design, and implement an IVR solution that meets your requirements and provides guidance to ensure the optimal final product. The prime developer will contact your technical staff to review details of the application environment or technical dependencies.