- Published on Saturday, 01 December 2012 20:28
Pronexus, the developer of the VBVoice interactive voice response (IVR) toolkit, has launched IVRguard, an IVR monitoring solution that guards an IVR system and sends immediate alerts at the first sign of technical difficulties.
IVRguard is geared toward mission-critical or 24×7 operations, such as hospitals, banks, emergency notification systems, or companies with a global employee or customer base. Another group that can benefit from IVR monitoring to ensure continuity of service includes IVR hosting providers, system integrators, and independent software vendors (ISV) who have integrated IVR into their solutions. For these companies, IVRguard can acts as a support tool for meeting Service Level Agreements (SLA) or they can provide IVR monitoring to their customers as a value-added service.
- Published on Wednesday, 06 July 2011 20:59
Pronexus, a company specializing in telephony, speech and database integration technologies, has announced that IKON Software’s IVR application is best suited students. Company has created this IVR solution for the Training and Apprentice Fund that allows students to call in, confirm, cancel and reschedule classes by phone.
This latest application even allows users to hear the details of their upcoming classes including instructor, time and date. Previously, students had to call in and confirm classes by talking to office staff, but with the increasing number of classes at the center, the office staff became overwhelmed with calls from students confirming, cancelling and rescheduling classes.
- Published on Monday, 25 April 2011 20:53
Media company leverages Pronexus system to standardize subscription services for 14 newspapers
The E.W. Scripps Co. operates 14 newspapers and a syndication service that delivers the comics “Dilbert” and “Marmaduke,” columns from nationally syndicated writers like Miss Manners and Cokie Roberts, and puzzles and games to more than 400 publishers around the country.
The central Florida–based media company must manage a readership base of 630,000 weekday and 790,000 Sunday subscribers in cities throughout California, Florida, Indiana, Kentucky, South Carolina, Tennessee, Texas, and Washington. Newspapers account for about 56 percent of total revenue at Scripps, which also owns and operates 10 local network-affiliated television stations in Oklahoma, Ohio, Missouri, Michigan, Maryland, Kansas, Florida, and Arizona.
- Published on Thursday, 17 March 2011 20:51
Pronexus, developer of the interactive voice response (IVR) toolkit Pronexus VBVoice, announced today that VBVoice developers can now take advantage of the Microsoft Speech Server automatic speech recognition (ASR) engines with the integration of Media Resource Control Protocol (MRCP).
The MRCP Connector is a plug-in that allows VBVoice IVR developers to use Speech Server and text-to-speech (TTS) products available in Microsoft’s Office Communications Server (OCS). This announcement follows VBVoice’s recent support for Nuance Recognizer 9.
- Published on Tuesday, 15 February 2011 20:48
Pronexus, the developer of the interactive voice response (IVR) toolkit Pronexus VBVoice, announced today that IVR developers can download VBVoice 7 directly from the company’s Web site and start building speech solutions within minutes for free.
“We want to empower developers who are looking to create a working prototype by giving them VBVoice without any upfront costs so that they can start building their application today,” said Valentin Doroga, chief architect at Pronexus. “Once their application is built, we will even provide them with two free runtime licenses to test their solution.”
- Published on Thursday, 06 January 2011 20:44
E. W. Scripps Company is a diverse media company operating 14 daily and community newspapers throughout the United States in addition to 10 broadcast TV stations.
Pronexus is a provider of voice applications and IVR development tools for developers. Pronexus IVR solutions are used for integrating voice with business systems, including unified communications, customer relationship management and field service automation systems.
- Published on Monday, 13 December 2010 20:29
IVR systems are ubiquitous in the world of customer service but up until now those employing were relying primarily on customer response to address any technical issues within their platform. But now there is an alternative. Pronexus which is known for its robust line of IVR management tools has released a new utility designed to monitor and report any technical malfunctions that could be occurring on a customer service IVR platform. This will allow users to quickly identify and address problems and eliminate customer bottle necks.
IVRgaurd offers users an intuitive password protect web interface, a detail oriented log and a script builder that can be used to test specific aspects of the IVR or speech recognition software. The log will make note of each call-in attempt and will specify exactly where a disconnection takes place.
- Published on Thursday, 04 November 2010 20:14
Pronexus, developer of the Interactive Voice Response “IVR” toolkit Pronexus VBVoice, has announced that Connect NZ, a voice technology provider in New Zealand, has chosen VBVoice to re-develop an outdated order processing Interactive Voice Response “IVR” solution for New Zealand e-commerce company, Wickliffe Limited.
VBVoice IVR software has joined together with Microsoft (News – Alert) Visual Studio to combine an easy-to-use visual call flow environment with fully programmable controls and state-of-the art options including speech recognition and text-to-speech. IVR applications built with VBVoice have been used in a number of industries such as banking, government, healthcare, insurance and utilities.
- Published on Wednesday, 20 October 2010 20:13
Professional Automation Services (PAS) has chosen Pronexus’ VBVoice 7 interactive voice response system development toolkit to update its employee payroll IVR application.
VBVoice IVR software enables the creation of feature-rich IVR solutions including auto-attendants, automated payments, fax applications, notifications, polling and surveys. IVR applications built with VBVoice have been deployed by thousands of customers in numerous industries including banking, government, healthcare, insurance and utilities.
- Published on Tuesday, 14 September 2010 20:10
Pronexus today announced that their award winning powerful IVR development kit is now available for free along with their announcement of new version VBVoice 7.0 with more features! Whats more, developers will even get two channels free* license to be deployed anywhere!